FAQ

Sorry about that. Email sales@99sourced.com with your order number and a photo of what arrived, and we'll put it right with the correct item or a refund.

Email sales@99sourced.com with your order number and clear photos of the damage and the packaging. Once we've had a look we'll sort a replacement or a refund.

Your order may have been sent in more than one parcel, so check your dispatch emails for separate tracking links. If the rest doesn't turn up, email sales@99sourced.com with your order number and tell us what's missing.

Join our email list at the bottom of the page and you'll hear about new drops first. If you're after something specific, email sales@99sourced.com and we'll let you know if it's coming.

Sizing and details are on each product page. If you can't find what you need, email sales@99sourced.com with the product name and your question.

Once your return has reached us and been checked, we refund your original payment method. Your bank can then take up to 10 working days to show it. If it's been longer than that, email sales@99sourced.com with your order number.

Some items come back in and some are one-off drops. Email sales@99sourced.com with the product and size you want and we'll tell you where it stands.

Check the tracking link in your dispatch email first. If the tracking hasn't moved for a few days, or it says delivered and you don't have it, email sales@99sourced.com with your order number.

Email sales@99sourced.com with your order number as soon as you can. If it hasn't been packed yet we can change or cancel it. Once it's been sent, you'll need to return it instead.

This usually happens when an item sells out before we can pack it, or when a payment or address can't be confirmed. Anything we couldn't send is refunded in full. If you're not sure what happened, email sales@99sourced.com.

Every payment option available for your order is shown at checkout, including major debit and credit cards. If a payment won't go through, email sales@99sourced.com and we'll help.