Refund policy

Last updated: 23/9/2026

We want you to be happy with your order. If something doesn't fit or isn't right, this policy explains what you can do. Nothing here affects your legal rights as a UK consumer.

1. Changed your mind? 14 days to cancel

You can cancel your order for any reason within 14 days of the day you receive it.

  • Email us at sales@99sourced.com with your order number and the items you're returning. You don't need to give a reason.
  • You then have 14 days from telling us to send the items back.
  • Items must be unworn, unwashed and undamaged, with all original tags attached, and in their original packaging where possible.
  • You can try items on as you would in a shop. If an item has been worn, washed, altered, or has marks such as makeup, deodorant, perfume or pet hair, we may reduce your refund or refuse it.
  • You pay the return postage unless the item is faulty or we sent you the wrong item. We recommend using a tracked service, because we can't refund parcels that don't reach us.

2. Items we can't accept back

For hygiene reasons, underwear, swimwear bottoms and pierced jewellery can't be returned if the hygiene seal or protective lining has been removed or opened. This doesn't apply if the item is faulty.

3. Wrong size? Exchanges

If you need a different size, email us within 14 days of receiving your order. If the size is in stock, we'll swap it once we receive your return. If it isn't in stock, we'll refund you instead. You pay the postage to send the item back, and we'll cover the postage on the replacement.

4. Faulty, damaged or wrong items

If an item arrives faulty or damaged, or it isn't what you ordered, email sales@99sourced.com with your order number and photos.

  • Within 30 days of delivery, you're entitled to a full refund.
  • After 30 days and up to 6 months, we'll repair or replace the item. If that's not possible, or it doesn't solve the problem, you'll get a refund.
  • After 6 months, you may still have rights under the Consumer Rights Act 2015. Contact us and we'll help.

We cover return postage for faulty or incorrect items.

5. Sale items

Sale items can be returned under the same 14-day rules as full-price items.

6. Refunds

  • Refunds go back to your original payment method within 14 days of us receiving the items, or of you showing proof that you've posted them, whichever comes first.
  • If you return your whole order, we'll also refund the standard delivery charge. If you paid for a faster delivery option, we only refund the cost of our cheapest standard delivery.
  • Your bank or card provider may take a few extra working days to show the refund.

7. How to return

Please email sales@99sourced.com before sending anything back. We'll confirm the return address and next steps.

8. Contact

For any questions, email sales@99sourced.com. We aim to reply within [2] working days.